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“We like to try and do things to make people happy.”įINE FOOD, FUN FOOD Tomato Cream Sauce? Yum! Mel’s Reuben? Double Yum! “These are tough times, but we’ll get through them together,” he said. In addition to delivery and manning phones, Ryan has shifted some employees to the bottling plant to keep them on payroll. “A lot of people in this industry live paycheck-to-paycheck, and I’m trying to support them as best I can.” “It’s our way of saying thank you to all the people who are supporting us through these difficult times.”Īnd Wrubleski is concerned about the employees he had to temporarily lay off.

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“When we re-open, they can bring it to The Hawkeye or The 1909 and get a free glass of wine,” said Shideler. Similarly, The Otesaga is including a card from the staff with each order. “We include two free cookies with every order, and my daughter Alex writes a little message on every one of the boxes.” “I do most of the deliveries myself,” he said. But we’re trying to make it look beautiful in the take-out box too.”Īlthough face-to-face interaction has been minimized, he’s still finding new ways to interact with his customers. You make the meal look beautiful on the plate. “With dine-in, it’s a full-service interaction with the customer. “It’s a different methodology,” said Wrubleski. “And I posted on Facebook to let people know that our shrimp and garlic pesto fries are still available, so people know they can still get their favorites.” “We’ve been doing take-out all along with our fish fry, so we had a busy Friday,” said Davidson. “The community has been so welcoming to me, and we want our customers to feel comfort knowing that we’re still here.” “We’re a favorite in the community,” he said. “And we’re absolutely still offering our desserts: We have a new apple cinnamon bread pudding.” “We’ve added a grilled salmon so we have a fish offering,” he said. Some, like John Shideler, The Otesaga’s new general manager, are finding ways to add new offerings to their “to-go” menu. “The crew is having fun in my car,” he said. In addition to the company vans – a frequent sight around the county in the summer – Ryan put his own SUV up for delivery. “We deliver within a 10-mile radius with no fee, but it’s a $20 minimum order.” “We want to help get people the food they want,” he said. Take-out isn’t new to Brooks, but the spread of COVID-19 prompted Ryan to move up his plan to add delivery.

“But it’s always nice to see some friendly faces.” “I don’t think a lot of people know which restaurants are open,” said Council Rock’s Becky Davidson. Many others, including Mel’s, Brooks, Council Rock Brewery and The Otesaga’s Hawkeye Grill have quickly adapted to take-out and delivery. Some, like Morey’s and The Depot in Oneonta, the Doubleday Café in Cooperstown and Jackie’s in Milford, simply closed. “It was like someone took something out of my heart.” “When the quarantines started happening last week, I walked into work and there were no customers coming in,” said Brian Wrubleski, who owns Mel’s at 22, Cooperstown. With Governor Cuomo’s order that all “non-essential” businesses be shuttered, restaurants can no longer accommodate dine-in customers. Council Rock Brewery’s Kyle Llewellyn fills a “crowler” can – that’s half a growler – as Manager Becky Davidson supervises. “We’re going to add additional phone lines,” said owner Ryan Brooks. Special to ONEONTA – At Brooks House of BBQ, the staff can’t answer the phones fast enough.You’ll Have It TO GO! From Emergency, Novelty: Folks Around County Pick Up Dinners Mel’s at 22 proprietor Brian Wrubleski packs to-go dinners with the help of daughter Alex Gauther, left, and Tomeka Ray.